Privacy and Data Protection at Mate Online Casino

How We Handle Your Personal Information

When players register with Mate Online Casino, we collect the account details needed to open and operate a player profile, including the information required to confirm eligibility. This is not optional extra data collection for marketing purposes — it exists to keep accounts secure and to meet the basic condition of play at our site.

Account Verification and Age Requirements

Our minimum age for opening an account is 18. We use the registration details supplied during account creation to confirm this before a player can deposit or withdraw. The same account record is used to manage sign-ins through account login and to recover access when needed.

We do not share the personal information collected during registration for purposes unrelated to running the account, processing transactions, or supporting the player.

What Information We Collect and Why

The table below sets out the categories of information we gather and the reason each one is collected.

Each category exists to support a specific function of the account, from signing in to moving funds through our payment methods.

Your Rights Over Your Own Data

Players retain a set of practical rights over the personal information held in their account. We outline the main ones below.

• Right to review the account details held on your profile and request a correction if anything is inaccurate
• Right to ask our team how your registration and transaction data is being used
• Right to request that an account be closed, which can be managed alongside the tools described on account limits
• Right to contact support if access to the account is lost, including through password recovery

Any of these requests can be raised directly through the support channels available on the platform.

Keeping Account Data Secure

We treat the data tied to an account, including registration and transaction details, as information that should only be accessible to the player and to our support team when a query is raised. Access to this information is limited to what is needed to operate the account, confirm eligibility, and process payments.

We do not use personal account data for purposes beyond running the casino relationship with the player. Where a query touches on payments, players are directed to the relevant transaction details rather than having unrelated data shared.

Players who want to understand how their information supports a specific feature, such as limits or self-exclusion tools, can review that alongside the account itself and raise any question directly with our support team.